Berkshire warrants that the products will conform in all material respects to the descriptions provided by Berkshire through its websites, catalogues, product data sheets, and other materials. Berkshire will accept for return, any product that Berkshire determines does not conform to this warranty when properly used; if a Returned Goods Authorization (“RGA”) covering such non-conforming product is sought from Berkshire within thirty (30) days of Distributor gaining knowledge of such non-conformity, but not later than six months after the date of shipment from Berkshire. Such acceptance for return of a product and the refund or credit of the amount paid for the return product shall be the Distributor’s sole remedy for any defective product. Berkshire will accept returns of standard products that do conform to this warranty under the following conditions:
(a) Date of product purchase is no more than six (6) months prior to date of return;
(b) Returns must be in their original condition;
(c) Returns must be only in full-case quantities; individual item returns and partial- case quantities will not be accepted;
(d) There shall be a twenty-five (25%) percent restocking fee.
(e) Berkshire will not be responsible for any return shipping fees.
Under no circumstances will Berkshire accept return of any non-standard, custom, or sterile product. An RGA issued by Berkshire must accompany each return, and that return must be received within thirty (30) days after Berkshire has issued the RGA.
Please contact Customer Service to initiate a return.