Every time a Quality Manager notices nonconformities related to personnel’s behavior, he needs to find a rapid solution to correct it. This does not always come easy, as the QA Manager has to be firm in eliminating the cause of the nonconformity and, at the same time, have a diplomatic approach, targeting the staff’s awareness and a long term compliant behavior.
Download Part 1 of Cleaning a Contaminated Personnel’s Behavior Decontamination Tools for Quality Managers
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